Help
This page covers some common potential problems when accessing content on the Children and Young People's 0-19 Partnership website.
Printing
Click on the Print Friendly link at the top of the page before printing.
Downloading Documents
Most of the files made available on the site will be either Microsoft Office or pdf files. If you have a problem downlowding any files or require them in different formats, please contact us.
It is our policy to give you an indication of the file size for downloadable items so that you can judge whether or not it will take a long time to download on your particular connection.
Searching
This site has a search facility powered by Google. Type in your search in the box on the top, left-hand side of any page on this site.
Access Keys
If you have difficulty in using a mouse or similar devices, you can use keyboard shortcuts. The Children and Young People's 0-19 Partnership follows the Government access key system and information on how to use each of the keyboard shortcuts available is below. They enable you to navigate using only the keyboard.
Depending up your browser use one of the following:
Depending up your browser use one of the following:
- Internet Explorer 5+: Hold down the ALT key and select the number/letter of the access key, then press ENTER.
- Internet Explorer 4: Hold down the ALT key and select the number/letter of the access key.
- Internet Explorer 5+ for Mac: Hold down the CTRL key and select the number/letter of the access key
- Internet Explorer 4.5 for Mac: Access keys are not supported.
- Netscape 6+: Hold down the ALT key and select the number/letter of the access key.
- Netscape earlier versions: Access keys are not supported.
- Mozilla: Hold down the ALT key and select the number/letter of the access key.
0 - Access key details
1 - Home page
2 - What's new
3 - not in use
4 - Search
5 - Frequently asked questions
6 - Help
7 - not in use
8 - Terms and conditions
9 - Contact us
2 - What's new
3 - not in use
4 - Search
5 - Frequently asked questions
6 - Help
7 - not in use
8 - Terms and conditions
9 - Contact us
S - Skip navigation
Resizing Text
If the text is too small for you to comfortably read then you can resize it accordingly. Instructions are given for major browsers below:
Internet Explorer 4:
choose View>Internet Options…>Accessibility… and check the ignore font sizes specified on web pages option. Click OK, OK, and then you can alter the text size using the View>Text Size option
Internet Explorer (version 5 and later):
choose Tools>Internet Options…>Accessibility… and check the ignore font sizes specified on web pages option. Click OK, OK, and then you can alter the text size using the View>Text Size option.
choose Tools>Internet Options…>Accessibility… and check the ignore font sizes specified on web pages option. Click OK, OK, and then you can alter the text size using the View>Text Size option.
All other browsers should be able to resize the text directly from the menu bar. Please see your specific browser help pages if you are having difficulty.