Clients have access to telephone support 24 hours a day, seven days a week. Key workers spend several hours each week with each family, and are flexible - with visit times in response to the needs of the families.

 

Each member of the family, including the children, has a behaviour contract written by the key-worker. The contract outlines the changes that are expected, how to work towards them, and the sanctions that will be imposed if behaviour does not improve. We work closely with the central anti-social behaviour team and the Respect Parenting Worker to issue ASBOs (Anti-Social Behaviour Orders), Acceptable Behaviour Contracts and Parenting Orders where needed.

 

The key worker for a family acts as a co-ordinator. The key worker engages all relevant agencies as part of a comprehensive support plan, whilst empowering clients to take more control and responsibility of their family.

 

 

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