The High Support Service has three elements:

 

1. The core building

This has accommodation for three families in the same building as the office space. Properties in the Core Building are let on a license, with strict rules including restrictions on visitors and curfews for both children and parents. Support workers control access to the building and are able to monitor and support families 24 hours a day. These properties are managed by SHSS.

 

2. Dispersed supported tenancies

These are scattered throughout the city and are managed by the High Support Service. Occasionally a family will be given a new tenancy if appropriate, but this depends on individual circumstances. Usually a family, who are Sheffield City Council tenants, will stay living in their home but the management of the tenancy will be transferred from Sheffield Homes to SHSS by variation, whilst the family are clients of SHSS. The anti-social behaviour is managed in conjunction with the central ASB team. When the family exits the service successfully, the management of the tenancy is signed back over to Sheffield Homes.

 

3. Outreach support

This offers support to tenants to prevent them losing their accommodation while their tenancy remains with their original landlord. This enables us to work with any tenure, including non-council tenants and owner-occupiers. Outreach clients receive the same amount of support as families in dispersed tenancies – the only difference is that SHSS don’t directly manage the tenancy. However, each family is allocated a named officer from the central anti-social behaviour team.

 

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